Identità is led by a Chief Executive Officer and has its own Board of Directors, which is headed by a non-Executive Chairperson.

The Agency incorporates seven previously separated government entities, which include the Passport Office, Public Registry, Searches Unit, Central Visa Unit, Expatriates Unit, Compliance Unit & the Identity Cards Unit.

Furthermore, the Agency’s corporate structure consists of the following Departments: (i) Administration & Finance, (ii) IT, (iii) Human Resource Management, (iv) Legal, (v) Policy (vi), Operations, (vii) Customer Care and (viii) Marketing & Public Relations.

Identità offers a specialized service in the processing of personal documentation. The main objective of the Agency is to execute functions pertaining to the processing and issuing of identity documents, which include passports, visas, work and residence permits, birth and death notifications as well as other acts of civil status.

The Agency was established in 2013 through the Subsidiary Legislation 497.07 and incorporates previously separate government entities. These functions were grouped under an umbrella organisation so as to strengthen work cooperation and establish standard operational procedures.

All in all, Identità is rooted towards offering a quality Public Service.

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format, or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to Identità.

The complaint should be addressed to the Public Authority’s FOI Officer, who shall bring the complaint to the attention of Identità’s Chief Executive Officer.

The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof.

Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Public Authority and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.

Address:
Identità,
Valley Road, Msida, MSD 9020,
Malta.
(+356) 2590 4000

Cheques are payable to Identità.

Opening hours of Identità [Corporate Services]:
Monday to Friday: from 7:00am to 15:00pm

Applicants shall submit their FOI request or complaint via their E-ID or by using the online form found on the FOI Portal www.foi.gov.mt.

Identità,
Valley Road, Msida, MSD 9020,
Malta.

Website: https://www.identita.gov.mt/
OPM FOI Website: https://opm.gov.mt/en/Pages/FOI.aspx